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SASSA R350 Grant Application Was Approved But Not Paid?



SASSA R350 Grant Application Was Approved But Not Paid?

SASSA R350 Grant Application Was Approved But Not Paid? The Social Relief of Distress (SRD) grant was designed to provide vital financial support to vulnerable individuals in South Africa who are unemployed and without any government assistance. While many have been approved for this assistance, numerous individuals find themselves in the perplexing situation of having their applications approved but not receiving the grant payment.

SASSA R350 Grant Application Was Approved But Not Paid?

The South African Social Security Agency (Sassa) disclosed that millions of individuals have been approved for the SRD grant, yet a significant portion of them has not received the expected payments. This delay is attributed to various factors, primarily concerning the information provided during the application process.

Incorrect Banking Details

A common cause for the delay in grant payments is inaccurate or outdated banking information provided by applicants. Sassa emphasizes the importance of ensuring that banking details are correct, as incorrect information can hinder the payment process.

Postbank SRD Grant Payment

Some beneficiaries opted for a Postbank account for their grant payments, but this option is no longer available. Sassa advises such individuals to either open an account with Postbank themselves or with an alternative bank and provide the updated details to ensure timely payment.

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CASH Send Payment Method

Applicants who selected the cash send/mobile money payment method may face delays if Sassa cannot securely link their cell phone number and ID number. In such cases, providing alternative banking details is recommended to facilitate payment.


FAQs About SASSA R350 Grant 

Q 1: Why haven’t I received my R350 grant payment despite being approved?

Ans: If your banking details are incorrect or outdated, or if you opted for Postbank or cash send payments without providing accurate information, your payment may be delayed.

Q 2: How can I update my banking details for the SRD grant?

Ans: You can update your banking information on the SASSA SRD website ( Ensure that all details provided are accurate and up-to-date to avoid payment delays.

Q 3: What should I do if I have been approved but still not received payment?

Ans: If none of the common issues apply to your situation and you are still awaiting payment, it is advisable to contact the Sassa Customer Care Call Centre at 0800 60 10 11 for further assistance and investigation.


While the SRD grant aims to provide crucial support to those in need, delays in payment can occur due to various reasons, including incorrect banking details and verification processes. It’s essential for applicants to ensure that all information provided is accurate and to follow up promptly if payment delays occur, seeking assistance from Sassa if necessary.

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