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How To Replace Your Lost SASSA Card: A Step-By-Step Guide



How To Replace Your Lost SASSA Card: A Step-By-Step Guide

How To Replace Your Lost SASSA Card: A Step-By-Step Guide. Losing your SASSA card can be a daunting experience, especially if it’s your primary means of accessing social grants. However, replacing it doesn’t have to be a complicated process. This guide outlines the necessary steps to help you swiftly obtain a new SASSA card and resume receiving your social grant payments without interruption.

How To Replace Your Lost SASSA Card: A Step-By-Step Guide

Step 1: Report the Lost SASSA Card

The first crucial step after realizing your SASSA card is missing is to report it to the nearest police station. This report is essential as it generates a case number, which you’ll need during the replacement process.

Step 2: Visit your Nearest SASSA Office

Head to the nearest SASSA office once you’ve obtained your police case number. You can easily locate the nearest office by visiting the SASSA website or calling their toll-free number. Remember to carry the following documents with you:

  • Your ID document or passport
  • Recent proof of residence
  • Police report confirming the loss of your SASSA card
  • Your cell phone number
  • Bank details (if opting for electronic grant payments)

Step 3: Complete the Application Form

Upon reaching the SASSA office, you’ll need to fill out an application form for a new SASSA card. You can either obtain the form on-site or download it from the SASSA website beforehand. Ensure all details are accurate and provide all necessary information.

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Step 4: Submit the Application Form

Once the application form is completed, submit it along with the required documents to the SASSA office. An official will verify your documents and process your application promptly.

Step 5: Collect your New SASSA Card

After processing, you’ll receive an SMS notification informing you that your new SASSA card is ready for collection. Head back to the SASSA office with your ID document or passport to collect your new card. Remember to sign the back of the card and store it securely.


Replacing your lost SASSA card is crucial for uninterrupted access to social grant payments. By promptly reporting the loss, visiting your nearest SASSA office, and following the necessary steps, you can swiftly obtain a new card and resume receiving your benefits.

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